-Telephone Support Service
System maintenance personnel can contact our company directly or by calling our technical staff at any time. Our engineers will provide professional technical support over the phone, resolving any network system issues as quickly as possible. We offer immediate response time, including weekends, and reply within 30 minutes. We maintain 24/7 maintenance service.
-Remote Service
Upon receiving a customer service request, we'll arrange for a highly experienced technical engineer to visit the site via telephone or online. This can take just minutes to understand and inspect the problem, determine its cause, identify a solution, and ultimately resolve it.
-On-site maintenance services
Our company responds immediately to user service requests. For major issues, our service engineers arrive at the user's site as quickly as possible to address the request and resolve the issue, ensuring continued stable system operation. This provides users with faster and more convenient technical support.
-Interactive Consulting
The company provides dedicated, live support and interactive consulting services via phone and the internet. Our technical support engineers are available online, one-on-one, to help you quickly, accurately, and easily resolve any issues. These services include chat, live support, and email. If a timely response is not received for any reason, the issue will be automatically escalated to the responsible supervisor until the user's issue is successfully resolved.
In addition to solving practical problems, interactive consulting allows for 24/7 technical discussions and serves as a training platform.
